This Shipping & Refund Policy applies to all orders placed through www.qurehc.com.
🚚 Shipping Policy
1. Order Processing Time
- Orders are processed within 24–48 hours (business days only).
- Orders placed on weekends or public holidays will be processed the next working day.
2. Delivery Time
Estimated delivery timeline after dispatch:
Delivery time may vary due to courier conditions, strikes, weather or unforeseen delays.
3. Shipping Charges
| Location | Estimated Delivery |
|---|---|
| Mumbai | 2-6 business hrs |
| Metro Cities (India) | 2–5 business days |
| Tier 2 & Tier 3 Cities | 4–7 business days |
| Remote / Rural Areas | 6–10 business days |
Shipping rates may vary based on order value, promotions, or location.
Any applicable charges will be shown at checkout.
4. Tracking Information
Once shipped, you will receive:
- Tracking link
- Courier partner name
- Expected delivery timeline
📦 Delivery Issues
We are NOT responsible for delivery delays or failed deliveries due to:
- Incorrect address provided
- Recipient unavailable
- Courier operational delays
If a package is returned due to incorrect details, reshipping fees may apply.
✔ Eligible Refund or Replacement Applies Only If:
- Wrong item received
- Product damaged during shipping
- Sealed product delivered expired
If any of the above applies, you must notify us within 48 hours of delivery with:
- Order ID
- Product photos
- Delivery packaging photos
- Short description of the issue
Email to: 📩 support@qurehc.com
⏳ Refund Processing Time
Once your request is approved:
| Payment Method | Refund Timeline |
|---|---|
| UPI / Wallet / Bank Transfer | 3–7 business days |
| Credit / Debit Cards | 5–10 business days |
| COD Orders | Refund issued via bank transfer once confirmed |
Processing time may depend on your bank or payment provider.
🔁 Replacement Policy
If eligible, we may offer:
- Replacement of the same item
- Store credit / coupon for future purchase
- Refund (only when replacement isn’t possible)
✋ Cancellation Policy
You may cancel the order before it is shipped.
Once shipped, cancellation is not possible.
Refunds for prepaid cancellations (before shipping) will be processed as per refund timeline.
🛑 Fraud & Abuse
We reserve the right to:
- Reject suspicious refund claims
- Block fraudulent accounts
- Withhold refunds if misuse is detected
📍 Contact Details
For any shipping, return, or refund queries:
📧 support@qurehc.com
🌍 www.qurehc.com
📍 Mumbai, Maharashtra, India